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Webster Emergency Medical Services (Webster EMS) Massachusetts

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Frequently Asked Questions

How do I become an Emergency Medical Technician or EMT?

For information call the Office of Emergency Medical Services at 617.753.7300 or send an email.   Also, local community colleges and some hospitals conduct accredited training programs.


Are there different EMT certifications?

Yes, there are currently three levels of training for Emergency Medical Technicians:

  • EMT-Basic: entry level for basic life support
  • EMT-Intermediate: advanced skills including administering drugs and IV fluids
  • EMT-Paramedic: the most highly trained, able to perform advanced life saving procedures

                All Webster EMS Vehicles are Staffed at the PARAMEDIC Level


What are my privacy rights as a patient?

Information on Webster EMS patient privacy rights can be found here. Detailed information on the federal law regarding patient privacy can be found here.


Who can I contact about my bill for EMS services?

New England Medical Billing handles billing for EMS services, and can be contacted at (781) 986-1785.


I needed Webster EMS to go to the hospital.  Can I get a copy of the medical records from that incident?

Yes, to request your records, follow the instructions on the form here.


Does Webster EMS hold public CPR training classes?

The Training & Education Section provides training as well as other public services. For more information call 508-943-2218


How can I request an ambulance for an event being held in Webster?

Please call and ask for Deputy Chief Mark LaFountain about your needs. 


I would like to have Webster EMS present at our career day, who should I contact about this?

Please call and ask for Deputy Chief Mark LaFountain about your needs. 


How do I send a compliment/complaint to management regarding someone who works for EMS?

The Professional Standards Division will review any comments or complaints submitted.  The best way to reach us is by calling 508-943-2218 and asking for the shift supervisor. We also encourage our patientís to complete a Customer Satisfaction Survey.


Can I schedule a non-emergency ambulance pick up with EMS?

Webster EMS provides medically necessary, non-emergency transports within our service area.  Please contact the on-duty supervisor at (508) 943-2218 to discuss your specific needs.


How often should someone renew their CPR certification in order to keep current?

American Heart Association certifications can be renewed every two years. For more information, contact our Education Division at 508-943-2218.